Shipping Policy
1. Shipping Methods and Delivery Times
At cbd4petsshop.com, we offer several shipping options to ensure your orders are delivered promptly:
Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Delivery by the next business day.
Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery location. You can view the shipping charges for your order at checkout before you complete your purchase.
3. Order Processing Time
Orders are processed within 1-2 business days. Orders placed after 2 PM will be processed the next business day. Orders are not processed or shipped on weekends or holidays.
4. International Shipping
We offer international shipping to many countries. Shipping times and rates vary based on the destination. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
6. Address Changes
If you need to change the shipping address for your order, please contact us immediately at Call: (888) 994-8189 or Email: [email protected]. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
7. Missing or Delayed Shipments
If your order is delayed or you suspect it is missing, please contact us at Call: (888) 994-8189 or Email: [email protected]. We will work with the carrier to locate your shipment and ensure it is delivered as soon as possible.
8. Damaged or Lost Packages
cbd4petsshop is not responsible for packages that are lost or damaged in transit. If your package arrives damaged, please contact the carrier to file a claim. We will assist you in any way we can to resolve the issue.
9. Incorrect or Incomplete Address
Please ensure that your shipping address is complete and correct. Orders returned to us due to an incorrect or incomplete address will be subject to additional shipping charges.